Terms of service

TERMS OF SERVICE

Last updated: 1 October 2026

These Terms of Service govern your use of the Best Home Goods website and any purchases made through it.

Best Home Goods is an online retail business operated by the sole trader identified in the Contact Information section below.

By accessing this website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

1. Our products

We aim to ensure that all product descriptions, photographs, specifications and prices are accurate.

Product colours and appearance may vary slightly depending on your screen, lighting and device settings.

All products supplied to consumers are subject to your statutory rights. Goods must be as described, of satisfactory quality and fit for their normal intended purpose.

Nothing in these Terms limits or excludes your rights under UK consumer law.

2. Orders

When you place an order, you are making an offer to purchase the products in your basket.

An order is accepted when we confirm that it has been accepted or dispatched.

We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including where:

a product is unavailable;
there is an obvious pricing or listing error;
payment cannot be authorised;
we reasonably suspect fraudulent activity; or
we cannot fulfil the order.

If payment has already been taken for an order that we cancel, the amount paid will be refunded to the original payment method.

3. Prices and payment

All prices are shown in pounds sterling (£).

Prices include any applicable taxes unless clearly stated otherwise.

Any delivery charge will be clearly displayed before you complete your purchase. Where we advertise free UK delivery, no standard delivery charge will be added at checkout.

Payment is processed using the payment methods made available through our checkout.

You must provide accurate billing, contact and delivery information when placing an order.

4. Shipping and delivery

We currently deliver within the United Kingdom.

Our usual estimated delivery time is stated on the relevant product page and Shipping Policy. For products currently advertised with our standard delivery service, delivery is typically expected within 5–9 working days.

Delivery estimates are not guarantees and may occasionally be affected by circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.

The goods remain at our risk until they are physically received by you or by someone you have nominated to receive them.

Please see our Shipping Policy for further information.

5. Your right to cancel

For most goods bought online, you have the legal right to cancel your purchase within 14 days after the day you receive the goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Certain statutory exceptions to the right to cancel may apply to particular types of goods. Where an exception applies, this will be made clear where required.

To exercise your cancellation right, contact us using the email address in the Contact Information section.

Please see our Return and Refund Policy for further details.

6. Returns and refunds

For change-of-mind returns, you are responsible for the cost of returning the goods unless we state otherwise.

You may inspect a product in the same way that you reasonably could in a physical shop. We may make a deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.

Where a valid cancellation is made, refunds will be processed in accordance with applicable UK consumer law.

Refunds will normally be issued to the original payment method.

7. Faulty, damaged or incorrect products

Your statutory rights are separate from your right to change your mind.

If a product is faulty, damaged, not as described or incorrectly supplied, contact us as soon as reasonably possible.

Where the product does not meet the standards required by UK consumer law, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and how long you have owned the product.

We will not charge you return postage where we are legally responsible for faulty, damaged, misdescribed or incorrectly supplied goods.

8. Product availability

Products are subject to availability.

Stock information may be supplied or updated by third-party fulfilment and inventory systems. Although we take reasonable steps to keep availability accurate, a product may occasionally become unavailable after an order has been placed.

If we cannot fulfil an order, we will contact you and refund any amount paid for the unavailable item.

We may withdraw or discontinue products at any time.

9. Product safety and instructions

Products should only be used for their intended purpose and in accordance with any instructions, warnings or care information supplied with the product.

Where a product is electrical, aromatic or otherwise requires particular operating instructions, customers should follow the manufacturer's instructions supplied with it.

Nothing in this section limits any responsibility that cannot lawfully be excluded.

10. Website use

You may use this website for lawful personal purposes.

You must not knowingly:

interfere with the operation or security of the website;
introduce viruses or malicious software;
attempt to obtain unauthorised access to the website or associated systems;
use the website for fraudulent or unlawful purposes; or
infringe the intellectual property or other legal rights of another person.

We may restrict access where reasonably necessary to protect the store, customers or our systems.

11. Intellectual property

Unless otherwise stated, the branding, website design, written content, graphics and other original materials appearing on this website are owned by us or used under licence or with permission.

Product photographs, trademarks and other materials belonging to manufacturers, suppliers, Shopify or other third parties remain the property of their respective owners.

You may use the website for personal and non-commercial purposes.

You must not reproduce, distribute or commercially exploit protected website content without the appropriate permission.

12. Third-party services

Our store is hosted by Shopify.

We may also use third-party providers for payment processing, fulfilment, delivery, analytics and other services required to operate the store.

The use of those services does not change the fact that your retail purchase is made from Best Home Goods.

Third-party providers may process information in accordance with their own applicable terms and privacy arrangements.

Please see our Privacy Policy for further information.

13. Links to third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the content, availability or practices of websites that we do not operate.

A link does not necessarily mean that we endorse the third-party website or its products or services.

14. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits:

your statutory consumer rights;
liability for death or personal injury caused by negligence;
liability for fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be excluded.

If you purchase products as a consumer, we are not responsible for business losses arising from your use of products for commercial purposes where those losses were not reasonably contemplated as part of the consumer transaction.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Information may be provided to Shopify and other service providers where necessary to operate the website, process payments, fulfil orders, arrange delivery, prevent fraud and provide customer service.

Please review our Privacy Policy for more information.

16. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to an order will normally be those in effect when the order was placed.

Changes to these Terms will not retrospectively remove legal rights that have already arisen in relation to an existing order.

The current version will be available on this website.

17. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

18. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights available under the laws applicable where you live.

Nothing in these Terms restricts any right you may have as a consumer to bring proceedings in a court available to you under applicable law.